Oftentimes, clients express that setting up governance in their agency seems like a very academic exercise. They are skeptical (though also very hopeful) that such a time-intensive task will be worth it.
I spent most of last month in meetings with Web standards teams as they debated and hammered out drafts of Web standards related to social media, Web records management, 508 accessibility and more.
During the discovery phase of WelchmanPierpoint's Web governance consulting engagements, I ask clients to share their policy and standards documents with me.