Lisa Welchman

Lisa Welchman is the founding partner of WelchmanPierpoint. A thought leader in Web operations strategy, governance and execution, she helps clients develop big-picture strategies for managing large, complex Web properties and the teams that own them.

Lisa understands how internal organizational issues can create roadblocks that keep projects from moving forward. She puts her insights to good use helping clients identify where these breakdowns occur. Then, Lisa joins forces with partner Christine Pierpoint to set realistic, measurable goals for change—and puts them into action.

An expert in figuring out how to manage large Web properties, Lisa joined Cisco Systems in 1996 as a Web publishing program manager. There, she helped build an internet publishing infrastructure and created a support community for the team that managed the whopping 800,000 pages of Cisco.com. She was also a key player in designing the site’s large-scale content management system—one of the first of its kind.

Seeing a need in the industry for her specialized skill set, Lisa left Cisco in 1999 to start her own consulting business. Her experience with clients and at Cisco led her to develop a proven methodology for managing large, mission-critical Web sites. Based on her 10 principles of Web Operations Management, the methodology fixes the operational problems—like lack of governance and unengaged senior executives—that keep Web sites from performing successfully.

Throughout her consulting career, Lisa's worked with high-profile clients like The World Bank, The U.S. Food and Drug Administration, USA.gov, the Radcliffe Institute for Advanced Study at Harvard University, McKesson, Research in Motion, the U.S. Environmental Protection Agency, the National Cancer Institute and others.

Prior to her work with Web management, Lisa was a ratings analyst and coordinating producer for King World Productions.

Lisa is a sought-after speaker who presents regularly at Web management conferences and symposiums around the globe. She holds a BA in Philosophy from the University of North Carolina and was a Philosophy Fellow at Columbia University.